Dr. Matthys, Dr. Menser, Dr. Rudloff and Lynn Swafford, PA-C can see you virtually.

Please make sure we have your updated health insurance information before we see you virtually. All virtual visits will be processed through your health insurance. Co-pays may apply.

Step 1:

Call to make a virtual appointment if you haven’t already at 816-205-8120. Ask us for your patient portal login when you schedule.

Step 2:

Download the PocketPatient application on your cell phone.

Step 3:

Type sunflowerderm.ema.md as the website and enter your patient portal login credentials. 

Step 4 (you must complete this to be seen):

Before your appointment, select “Virtual” at the top and then click “Request Virtual Check-In” and complete the check-in process. At the end of check-in, you will receive a pop-up that says “Your Virtual Check-In has been submitted successfully.”

Step 5: 

Wait for your provider to initiate the visit. If you enable push notifications, you may leave the application and you will receive a notification when the provider calls you. Please allow 15 minutes for the provider to initiate your visit. When you receive the notification, reopen the application (you may need to login again) and select the video tab and click “Join Video Visit.” 

*Your provider may message you additional questions or if they are running behind before your visit. To view and respond to messages, click your visit under the “virtual” tab.

Step 6:

Enjoy your visit!

 

How do I send picture and or ask questions?

Under “Virtual” you can click on your appointment and directly message your provider. Some appointments may need additional information. Examples: your provider may need a photo of your insurance card or proof of a negative pregnancy test. This is where you send that information.

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